Return Policy
At Paw Planet, we want you — and your pets — to be 100% happy with every purchase!
Return Window:
You can request a return within 14 days after receiving your order.
Eligibility:
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Items must be unused, in original condition, and in the original packaging.
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Personalized or perishable items cannot be returned unless they arrive damaged or defective.
How to Return:
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Contact us through the return form on our website within 14 days of receiving your order.
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We will provide you with return instructions.
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After receiving and inspecting the returned item, we will issue your refund to your original payment method.
Damaged or Incorrect Items:
Received a damaged or wrong item?
Please fill out the return form within 48 hours of delivery with clear photos, and we’ll arrange a replacement or a full refund — no hassle!
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Time:
Refunds are processed within 5–7 business days after we receive your returned item.