FAQ
When will my order be shipped?
We process and ship all orders within 1–3 business days. You will receive a tracking number as soon as your order is on its way!
How long does delivery take?
Shipping times vary depending on your location, but most orders arrive within 3-6 business days. You can track your package anytime using the link we send you.
Do you offer free shipping?
Yes! We offer free shipping on all orders above $50.
Can I return or exchange a product?
Of course! If you're not 100% happy, you can return your item within 14 days of delivery. Check our Return Policy for more details or contact our support team.
Is it safe to order from Paw Planet?
Absolutely. We use secure payment systems and your personal information is fully protected. Your trust is our top priority.
What if I received a damaged or wrong item?
We're very sorry if that happens! Please contact us within 48 hours of receiving your order, and we'll quickly arrange a replacement or refund.
Can I change or cancel my order after placing it?
If you need to make changes, please contact usas soon as possible. Once the order is shipped, we can no longer make changes, but we’ll always help you find a solution!